OndriSupport
We usually answer within 1–2 business daysEmail support@ondri.app. Include your device and, for a failed video, roughly when you made it.
Common questions
A video failed. Do I get my credits back?
Yes. If a take fails or is blocked by safety checks, its credits are returned automatically. You'll see them back in your balance within a minute.
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions → Ondri. Cancel at least 24 hours before it renews. Deleting the app doesn't cancel it.
How do I get a refund for a purchase?
Payments go through Apple, so refunds do too: request one at reportaproblem.apple.com.
My credits or subscription are missing.
Open You → Restore Purchases while signed in with the same Apple ID. If that doesn't help, email us with the date of the purchase.
Where are my videos stored?
On your iPhone, in the You tab. Save the ones you want to keep to Photos. They aren't backed up to our servers.
What is “Lock face”?
It trains a model of a character's face once, so every new photo of them looks like the same person. Delete the character to delete the face model.
How do I delete my account?
In the app: You → Delete Account. This removes your account data and your characters' face models.
Someone used my face without permission.
Email privacy@ondri.app with what you saw. We take these reports seriously and act quickly.